• Manage all aspects of a portfolio of students’ university and/or boarding school applications by providing counseling and guidance through the full cycle of the admissions process
• Provide professional advice to students and their parents on the school's programs
• Mentor students and guide them to achieve their academic and personal goals
• Research and compile data on US/UK admissions
• Manage timeline and expectations of students and parents
• Review and provide detailed feedback for application essays
• Profile analysis and portfolio building based on examining the strengths and weaknesses of students                                           
• Support any ad-hoc duties as assigned

• Answer first-level inquiries received in person, by mail, email, telephone, or social media on relevant aspects of the company’s activities
• Maintain effective and positive relationships with customers
• Maintain and update all the customer’s details in the system accurately
• Support test takers who want to register online at our premises
• Meeting the agreed KPI’s in customer contact resolution
• Provide accurate information on all services offered by the company and give customers the correct brochures, application, and registration forms

• Support the materials handling, set up and day to day operations
• Sort and pack exam materials (may require to load and offload materials)
• Scan documents and reconcile exam materials and papers received
• Ensure exam materials are received at Test Centre and stored securely 
• Perform ad-hoc tasks

• Answer walk-in inquiries, calls, and follow-up with parents and students
• Introduce courses and suggest suitable courses for students
• Manage class schedules and co-ordinate teachers’ meetings 
• Provide administrative support for centre and teachers
• Assist in seminars and events
• Handle ad hoc requirements

• Provide a full spectrum of secretarial and administrative support to the Senior Management's in both business activities and personal matters
• Coordinate meetings and events, calendars scheduling, appointments arrangement, and arranging travel itineraries and accommodation, etc.
• Handle incoming and outgoing communications, including emails, phone calls, and mail
• Provide administrative support to team members as needed
• Handle sensitive and confidential information with utmost discretion and professionalism
• Assist in ad hoc projects as assigned

• Answer walk-in inquiries, calls, and follow-up with parents and students
• Introduce courses and suggest suitable courses for students
• Manage class schedules and co-ordinate teachers’ meetings 
• Provide administrative support for centre and teachers
• Manage day-to-day accounts/finance related issues – mainly related to enrolment payment & invoicing online payment reconciliation, office general expenses/petty cash, liaising etc
• Generate invoices / receipts & accounting reports, book-keeping and liaise with auditor, follow up with payment…etc.
• Work closely with admin & enrolment team on enrolment related payment and involved in other admin responsibility (e.g follow up with parents & enquiries, updating schedules, arranging make up..etc.

• Manage customer inquiries received in person, by mail, email, telephone, or social media on relevant aspects of the company’s activities in a friendly and professional manner
• Able to lead and coach a team with 7 staff members and provide training for them 
• Manage all front-of-house operations and events to the company’s standards and objectives
• Handle customer’s registration and payment for all Exam transactions
• Able to prepare Customer Service reports and monthly performance data for the Line Manager 
• Effectively manage the performance of Customer Service Executives and assistants
• Support internal and external events from the customer service angle

•   English classes in phonics, reading, creative writing, formal writing, and critical thinking to children from pre- nursery to primary levels (ages 3-13) in a small class setting of 5 to 6 students
•     Able to communicate with parents, evaluate and report students’ performance
•     Manage and in charge of classroom operation
•     Handle curriculums planning and preparation of teaching materials
•     Assist in administrative duties and perform other ad hoc duties as assigned

• Perform daily accounting operations including data entry, accounts payable & receivable, vouchers and cheque payments
• Handle bank book and bank reconciliation etc 
• Invoice and cheque preparation 
• Payroll processing
• Handle month-end & year-end closing process 
• Handle daily accounting clerical works and ad hoc duties

• Teach the corresponding subject in IBMYP/IBDP/IGCSE/A-Level
• Able to communicate with parents, evaluate and report students’ performance
• Manage and in charge of classroom operation
• Handle curriculums planning and preparation of teaching materials
• Host various events (like parents evening and other education seminars)
• Assist in administrative duties and perform other ad hoc duties as assigned

Product Service Support 

• Undertake the related planning and delivery functions in preparation for Test Days
• Scan documents to monitor performance and identify issues 
• Support the materials handling, set up and day to day operations
• Sort and pack exam materials to and for designated test venues
• Ensure exam materials are received at Test Centre and stored securely 
• Reconcile exam materials and papers received, report and escalate any discrepancies

Customer support 

• Communicate with candidates and inform them with the proper information
• Receive and respond to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility

Relationship & stakeholder management 

• Proactively work with Operations Manager to deliver satisfactory and timely resolution of cust

Product Service Support 

• Undertake the related planning and delivery functions in preparation for Test Days
• Scan documents to monitor performance and identify issues 
• Support the materials handling, set up and day to day operations
• Sort and pack exam materials to and for designated test venues
• Ensure exam materials are received at Test Centre and stored securely 
• Reconcile exam materials and papers received, report and escalate any discrepancies

Customer support 

• Communicate with candidates and inform them with the proper information
• Receive and respond to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility

Relationship & stakeholder management 

• Proactively work with Operations Manager to deliver satisfactory and timely resolution of cust