Operations Manager, Exams

Our client is a reputable international educational institution. They are currently looking for a Customer Service Assistant Manager to join their Hong Kong team.

• Manage customer inquiries received in person, by mail, email, telephone, or social media on relevant aspects of the company’s activities in a friendly and professional manner
• Able to lead and coach a team with 7 staff members and provide training for them 
• Manage all front-of-house operations and events to the company’s standards and objectives
• Handle customer’s registration and payment for all Exam transactions
• Able to prepare Customer Service reports and monthly performance data for the Line Manager 
• Effectively manage the performance of Customer Service Executives and assistants
• Support internal and external events from the customer service angle

• Proficiency in written and spoken English, Cantonese, and Mandarin
• Minimum 3 years of supervisory experience in the customer service

• Degree in any subject or qualification in a relevant field