Customer Management Executive - Exam

Our client is a reputable international educational institution. They are currently looking for a Customer Management Executive to join their Hong Kong team.

• Answer first-level inquiries received in person, by mail, email, telephone, or social media on relevant aspects of the company’s activities
• Maintain effective and positive relationships with customers
• Maintain and update all the customer’s details in the system accurately
• Support test takers who want to register online at our premises
• Meeting the agreed KPI’s in customer contact resolution
• Provide accurate information on all services offered by the company and give customers the correct brochures, application, and registration forms

• 1+ year of customer service working experience is preferred
• Professional customer service attitude and communication skills
• Fluent in Cantonese, English, and Mandarin
• Fresh graduates are welcome

• Diploma holder with a strong customer service mindset