Exam Operations Officer

Our client, the United Kingdom's international cultural relations organization, is looking for an Exam Operations Officer.

Product Service Support 

• Undertake the related planning and delivery functions in preparation for Test Days
• Scan documents to monitor performance and identify issues 
• Support the materials handling, set up and day to day operations
• Sort and pack exam materials to and for designated test venues
• Ensure exam materials are received at Test Centre and stored securely 
• Reconcile exam materials and papers received, report and escalate any discrepancies

Customer support 

• Communicate with candidates and inform them with the proper information
• Receive and respond to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility

Relationship & stakeholder management 

• Proactively work with Operations Manager to deliver satisfactory and timely resolution of cust

• Five days work week (MON- FRI, 10am – 6:45pm)
• Proficient in English and Cantonese
• Good organizing skills and communication skills