NOC Engineer

My client is seeking an IT Deskside Support to join their IT team. As an IT Deskside Support, you will be responsible for providing technical assistance and troubleshooting support to end-users regarding PC hardware & software issues. You will play a crucial role in ensuring that employees have reliable and efficient computing environments.

• Provide L1 - L2 Support and troubleshooting to end-users dealing with PC-related problems, encompassing hardware, software, and networking issues.
• Install, set up, and keep up desktop operating systems, software programs, and peripheral devices.
• Resolve hardware and software problems by identifying the root causes, conducting necessary repairs or replacements, and coordinating with vendors for warranty claims or repairs.
• Address service requests and incidents promptly, ensuring thorough documentation and resolution.
• Perform system upgrades and apply patches to ensure optimal security and performance.

• 0-1 year of experience in IT 
• Install and upgrade software and hardware for users
• Experienced in IT Network Support is an advantage.

• Higher Diploma or above in IT, Computer Studies or related disciplines;