IT Technical Support

Our client is a well-known tech corporation in Hong Kong, they are looking for an IT Technical Support with experience in Global/APAC support to join their team.

• Day to day ticket system support (Support APAC) and Vendor management
• Manage helpdesk-reported technical problems, prioritize, track and provide timely workable solutions for end-users
• Monitor collaborative systems health, escalating issues to team head and work with them to provide solutions for identified issues 
• Formulate documentation for administrative knowledge base articles and end-user guides 
• Support live bidding event, maintain network, camera, sound system stability
• Support online bidding (sale related support, real time bidding) during peak season
• Travels might be required when necessary 

• 8+ years of related experience 
• Strong knowledge of computer hardware and software installation, configuration and troubleshooting
• Experience and knowledge in M365 and O365 products
• Good communication skills in both Chinese and English 
• Able to work independently and thrive in a dynamic on-site support environment

• Higher Diploma or above in Computer Science, Information Technology or any related disciplines