Bank Hall Ambassador (Chinese Bank)(Contract)

Our client is a leading Chinese Bank and they are looking for Bank Hall Ambassador to join their winning team.

• Greet and welcome all walk-in customers
• To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
• Provide guidance to customers on Branch self-serve devices
• Promote and cross-sell general banking products and e-banking platform and services
• Promote and drive the usage of e-Banking and digital channel
• Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
• Provide good after-sales support and logistics as assigned
• Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
• Minimum 1 year relevant sales and customer service experience
• Customer centric servicing mind set and excellent communication skills
• A proactive team player with good interpersonal skills
• Good command of Cantonese, Mandarin and English