IT Support

Our client is a well-known tech corporation in Hong Kong, they are looking for an IT Support with experience in O365 support to join their team.

• Manage helpdesk-reported technical problems, prioritize, track and provide timely workable solutions for end-users 
• Serve as an end-user advocate, championing O365 technologies to help users on all levels to maximize the value of O365 portal applications including Outlook, OWA, Sharepoint, Forms and Power Automate, Power Apps 
• Test new O365 tenant features and functionality, preparing end-user guides and participating in feature production deployments 
• Monitor collaborative systems health, escalating issues to team head and work with them to provide solutions for identified issues 
• Formulate documentation for administrative knowledge base articles and end-user guides 
• Participate in new application testing, customer training, and other support-related activities 
• Support to resolve technical setup/ connection problems across different office locations within the Company 

• 1-3 years of proven experience in a field support or technical support role
• Strong knowledge of computer hardware, install software and troubleshooting methodologies
• Able to work independently, manage priorities, and thrive in a dynamic on-site support environment

• Higher Diploma in Information Technology or related