Assistant Manager, IT Service Management

Our client is a well-known financial service company in HK and they are looking for a Assistant IT Service Manager to cope with their business.

• Responsible for IT day-to-day operations and health check to ensure all IT systems up and running;
• Responsible for software security patching on timely manner and ensure end users’ technical devices compiling information security policies and audit requirements;
• Responsible for managing outsourced vendors, and ensure vendor fulfill service level agreement and deliverables;
• Responsible as a level 1 IT support working with level 2 and technical vendors for incident resolution, troubleshooting and user communication;
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request;
• Support IT project implementation, manage and control on resources and project tasks assigned;

• Higher Diploma in Information Technology or equivalent;
• 6 years’ experience or above in IT Services with 2 years supervisor role;
• A wide exposure in areas of IT Services Desk, networking, and security; 
• Strong analytical thinking, problem-solving capability and communication skills (included experience support VIP users);
• Well-organized, strong sense of responsibility and a good team leader;