Client Service Representative (US Bank)(Renewable Contract)

Our client is a US bank and they are looking for Client Service Representative to join their winning team.

•  Handle and resolve clients' verbal and written complaints from different channels
• Conduct thorough investigation, ensure all complaints are handled professionally and settled within internal & external service standards
• Ensure complaints are strictly adhered to the bank’s Complaint Handling Policy, related policies of regulatory bodies and Compliance & Control policies
• Identify & highlight high impact areas from the complaint analysis & liaise with the concerned parties to drive for improvement

• University graduate with major in Social Science or Business Administration
• At least 2-3 years working experience in complaint handling or customer services, preferably from banking & finance industry
• Patient with excellent customer service attitude
• Strong analytical, tactful interpersonal & presentation skills
• Excellent command of written & spoken English & Chinese (Cantonese & Putonghua)
• Proficiency in the use of MS Word, Excel, Powerpoint