• Provide primary oversight of customer account management and sales management
• Provide strategic guidance and leadership to the commercial team, fostering a high-performing and customer-centric culture
• Develop commercial strategy to maximize third party business contributions.
• Implement sales plans to deliver targets, including forecasting, budgeting, and focus
• Lead the Commercial team in commercial negotiations for contract renewals and RFP
• Lead the Commercial team in developing sales pipelines, sales materials, develop new pricing and contract renewal strategies and participate in RFPs and commercial negotiations.
• Develop strategies to increase cross-selling across subsidiari

• 確保店內高水平的客戶服務
• 通過各項策略， 提高店舖銷售額
• 與管理團隊一起計劃並達成特定KPI目標
• 為品牌建立和實施政策、目標、程序、例如市場推廣、銷售活動
• 提供培訓並定期評估下屬的表現

• Identify and approach relevant brands for sponsorship, build strategic partnerships
• Create media packs to drive sponsorship sales, prepare proposals including specific schedules & timelines
• Conduct presentation to Board level, Event Director, client and agency 
• Respond to client queries in a timely manner, ensure all schedules and marketing materials are produced timely and accurately, and the onsite setup is carried smoothly 
• Keep sponsors updated on any show activity that may affect them whether it would be in a positive or negative way and follow up accordingly
• Work with Delivery Team to ensure sponsors receive an after show report and press clippings on time 
• Actively engage with partners, clients, industry peers, associations, press and influencers
• Provide weekly pipeline report, ensure that the in-house databa

• Distribution Partner Management. Ensuring the DP understands brand strategy, image and merchandising standards. Align, set and track annual commercial KPI’s with the DP to drive mutually profitable long-term growth.
• Thorough working knowledge of Distribution Partner's organization setup, strategy, internal systems and processes, and responsibilities/accountabilities of key contacts. Engage and influence personnel.
• Understand individual Key Account retailer's needs to develop and conceptually sell mutually beneficial strategies in line with brand image and merchandising standards. Achieve volume, market share and profitability targets.
• Business Analysis and monthly analysis of available data sources, e.g. Nielsen and DP depletion data, to track performance and make recommendations to drive profitable sales and market share.

• Coordinate warranty & trouble report and replacement parts shipping document
• Meeting with the factories in China, US, Japan and some customers in overseas
• Import & Export Spare Parts between China, US, Japan and some customers in overseas

1. Order taking/shipping arrangement, making shipping document and quotation
   1. Coordinate each party’s request in between factory and customer the shipping arrangement in between manufacturer and customer
   2. Coordinate with shipping company and forwarder

• In charge of some projects and coordinate / negotiate with the related parties to improve the operation
• Aim to reach the sales budget, follow up the status of actual sales against budget & check the reason, report to AM & Manager weekly & monthly.
• Reporting ( Weekly & monthly Sales Report, Export performance KPI report, project report and biz trip report etc)
• Payment & receipt

Duties:

To approach and encourage walk-in customers at branches to 

1. Download and register mobile app

2. Help activate and introduce apps function

• 客戶服務熱線運作，包括解答查詢和處理投訴
• 更新系統中的客戶記錄
• 建立有關客戶互動和投訴的報告
• 提供行政支援和協助

• Build and grow profitable customer relationships with commercial businesses to protect their brand, their facilities, and the health and safety of their employees and customers
• Drive new business growth
• Partner with service team and sales operations team to deliver the Company’s values to customers for after-sales service and account maintenance

• Provide recommendations on advanced cleaning and sanitation processes and programs that drive a positive guest experience and create cleaner, safer, and healthier environments
• Manage foodservice, hospitality industries customers by growing sales; retaining accounts by providing service excellence; gaining new sales through new products and new customers
• Perform maintenance on warewashing, laundry and dispensing equipment and systems; leveraging this service to strengthen the customer relationship
• Demonstrate safe equipment use, ensuring that your customers’ facilities are fully operational, and teams are properly trained
• Provide on-site technical support to customers

• Identify and approach relevant brands for sponsorship, build strategic partnerships
• Create media packs to drive sponsorship sales, prepare proposals including specific schedules & timelines
• Conduct presentation to Board level, Event Director, client and agency 
• Respond to client queries in a timely manner, ensure all schedules and marketing materials are produced timely and accurately, and the onsite setup is carried smoothly 
• Keep sponsors updated on any show activity that may affect them whether it would be in a positive or negative way and follow up accordingly
• Work with Delivery Team to ensure sponsors receive an after show report and press clippings on time 
• Actively engage with partners, clients, industry peers, associations, press and influencers
• Provide weekly pipeline report, ensure that the in-house databa