Customer Services Officer (Credit Control)

Our client, a renowned electricity company in Hong Kong, is looking for a Clerical Officer/ Credit Control Officer to support their winning team.

• Handle correspondence to ensure prompt response to customer requests, enquiries and complaints.

•Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring. These may include but not limited to chasing up overdue payments via telephone and email, resolving customer queries and issues, managing the Days Sales Outstanding figure, prepare journal entries, assisting the month end, highlighting problem customers to management, and assessing company risks

• Review and create procedures and guidelines that ensure timely payments

•Provide recommendation through analytic review on improving account receivables status to re

•Diploma or degree holder in business administration, accounting or related discipline is desirable.

•At least 3 years relevant working experience.

• Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner

•Able to communicate well in English, Chinese and preferably Putonghua

•Good computer knowledge in Microsoft Excel, Word and PowerPoint

•Possession of SAP/ Oracle experience is preferable

•A team player with strong communication and interpersonal skill,