A reputable FMCG Company is looking for a high calibre incumbent to join them as the Customer Service Manager

• To manage the order to cash cycle based on strong relationships with customers and meeting their needs in a cost efficient manner.
• Establish customer service objectives and priorities: overall and team specific objectives
• Ensure adherence with policies described in the General Terms of Trade
• Build customer relationships and exchange market metrics information
• Recommend initiatives with customers to optimize flows (information, products, financial) and costs
• Define scorecards for key indicators follow-up and focus on service levels
• Supervise Credit Manager to ensure credit collection and risk assessment, client base management, reporting and budget for credit indicators.
• Ensure complete and regular exchange of information with Sales Department concerning customers
• Ensure that the right information is shared and tracked throughout the organization
• Lead customer surveys and present recommendations
• Communicate customer constraints/requests to other supply chain teams
• Participate in customer service and credit budget construction
• Recruit, develop and manage his/her team, ensuring knowledge transfer and change management

• Degree Holder
• At least 5-8 years of relevant experiences with 1-2 year(s) management experience
• Strong communication and interpersonal skills
• Past-paced and positive
• Good relationships with clients
• Expertise in customer supply chain
• Familiar with General Terms of Trade