- Handle all-round administrative and clerical duties

- Responsible to replenish office supplies 

- Keep track of quantity and quality of ordering, delivery dates and price

- Other ad-hoc tasks by supervisor

• Handle the documentation of onboarding new corporate customer and data maintenance of existing customer in compliance with the related procedures and service standard
• Ensure all account opening and maintenance cases are handled in compliance with regulatory requirements and internal procedures/guidelines
• Maintain the client information with accuracy and up to date
• Process enterprise online banking applications and system maintenance 

·      Responsible for general office duties (including document distribution, mailing of claims document and statement).

·      Collect and register all incoming claim cases.

·      Prepare claims reports.

·      Be able to commu

• To provide support for projects under Government funding programme that encourages enterprises to implement projects to enhance branding, upgrading and business activities in the Mainland, economies with Free Trade Agreement (FTA) with Hong Kong and other relevant economies
• To provide support services such as conducting credit research and company search on the grantees, chasing for overdue reports, pre-change request supports, pre-agreement signing supports, preparation on oversea onsite checks and paying visits to the grantees’ local entities in Hong Kong for ascertaining whether they are in operation.

• Provide administrative support and assistance to the HR Team, ranging from manpower planning, recruitment, staff onboarding and offboarding arrangement, training and development

• Administer various HR systems and programs, including but not limited to HR information systems, medical schemes, and provident fund scheme

• Support the cultivation and maintenance of harmonious employee relations by providing various HR services, including handling general employees’ inquiries and requests, handling industrial accidents/sickness cases, and organizing HR-related activities, etc.

• Compile HR-related statistics and reports

• Maintain an updated, efficient, and effective central filing system

• Provide support to ad hoc assignments/projects as and when required

• Create large scale, detailed project plan with dependencies, milestones, and key artifacts
• Manage work plan, tracking, and milestones
• Create and maintain management dashboards and summaries
• Communicate project management status to different stakeholders as required

Product Service Support 

• Undertake the related planning and delivery functions in preparation for Test Days
• Scan documents to monitor performance and identify issues 
• Support the materials handling, set up and day to day operations
• Sort and pack exam materials to and for designated test venues
• Ensure exam materials are received at Test Centre and stored securely 
• Reconcile exam materials and papers received, report and escalate any discrepancies

Customer support 

• Communicate with candidates and inform them with the proper information
• Receive and respond to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility

Relationship & stakeholder management 

• Proactively work with Operations Manager to deliver satisfactory and timely resolution of cust

• Gather, analyze, and document current state business processes and technology architecture using a variety of methods
• Work with investment staff to design and document end-to-end business process and technology solutions that improve business processes, automate manual steps, increase efficiency, and lower operational risk
• Portfolio management, trading and investment operations areas will be a significant focus
• Develop detailed requirements and interface specifications using a variety of techniques
• Evaluate data requirements in support of the targeted business processes
• Develop test strategies, test plans, and success criteria
• Collaborate with technical, vendor, and business teams to coordinate system integrations, and user acceptance testing to ensure issues are resolved in a timely and appropriate manner
• Develop training materials and coordinate / conduct end-user training sessions

• Perform daily accounting duties in relation to Accounts Payable
• Handle payments and reconciliation and the related update in the accounting system (ACCPAC)
• Co-ordinate with internal and external vendors
• Assist in stock take activities
• Provide general clerical support and administrative duties
• Ad hoc assignments as required

To assist in coordination, support and implementation of various training and procurement activities and operation, which includes:

liaison with instructors and trainees, performance management, etc.;

training policy research, analysis, formulation, etc.;

administration and logistics supports to events;

and other clerical and administrative duties.

• To take up various posts including operation posts at the workplaces
• To handle customers’ enquiries & complaints 
• To provide high quality customer services and value added service 
• To handle all necessary tasks relating to membership program including cross selling and member recruitment
• To assist the event promotion and redemption activities
• Other duties assigned by Supervisor